Refund & General Audience policies for "The Comedy of Errors"
1.Refunds
Tickets may only be refunded in the case of a cancelled show.
1.1 Walpole Park is an open-air venue, and the stage and audience area are completely uncovered. Patrons therefore accept that weather, climate, temperature and light conditions, which are out of our control, are an integral part of the experience at the park and may impact on their visit.
1.2 While we will make every effort to complete each show, we reserve the right to stop and start the show as necessary.
1.3 Shows will only ever be cancelled or abandoned in the event of bad weather, where such weather is deemed by the management to pose a health and safety risk for the performers. In any case, shows will never be cancelled before their advertised starting time.
1.4 If a show is cancelled on account of the weather, we will announce this at the time of cancellation at the venue. We do not communicate cancellations to patrons who did not come to the venue or who have already left the venue.
1.5 If a show is cancelled or abandoned because of the weather, you will be refunded via your original booking platform and you may then re-book for another show (subject to availability)
- General Audience Policies
2.1 The management reserves the right to refuse ticket holders admission to the venue in reasonable circumstances, which include health and safety, environmental or security concerns, or where a ticket is void. The management also reserves the right to request ticket holders to leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right without refund.
2.2 The use of cameras, recording equipment and mobile phones is not permitted.
2.3 You must comply with all health and safety instructions and directions given by theatre staff.
2.4 We are not liable for any loss, theft or damage of your personal belongings, other than that caused as a result of our negligence.
2.5 Smoking is not permitted anywhere in the venue, including in the theatre grounds or auditorium. The use of e-cigarettes is not permitted in the audience area.
2.6 You are welcome to take drinks into the audience area, but we ask that you do not eat during the show.
2.7 Please bring cushions and blanket etc to sit on, however, if you bring chairs, you will be seated at the back or sides of the audience area.
PRIVACY POLICY
Your privacy is important to us. It is Persever Production’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.persever-productions.co.uk and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of April 2021.